Terms of Service
Effective Date: 01/10/23
Last Updated: 15/10/25
These Terms of Service (“Terms”) govern your use of the website and services provided by Mind-Body Optimal Performance. By using this site or our services, you agree to these Terms.
1. Services Provided
We offer coaching, consulting, and wellness services. Full service details are provided on our website.
2. Booking & Payments
- Bookings are arranged directly via email or phone conversation.
- Session times are confirmed once mutually agreed in writing (via email or text).
- A non-refundable deposit is required at the time of booking to secure your session.
- The remaining balance (if any) is payable before the session, or as agreed individually.
- Accepted payment methods include bank transfer, PayPal, or other agreed-upon methods.
- All prices are listed in GBP (£). Invoices are available upon request.
3. Cancellations & Refunds
- We require at least 24 hours’ notice for cancellations or rescheduling.
- Appointments cancelled with less than 24 hours’ notice may be charged in full.
- Deposits are non-refundable under any circumstances, including cancellations or no-shows.
- If you cancel with sufficient notice, any payment made beyond the deposit may be refunded or credited toward a future session.
- Refunds, where applicable, will be processed within 7 business days.
4. Disclaimers
Our services are not a substitute for medical or mental health care. Always consult a healthcare provider before beginning any wellness programme.
5. User Responsibilities
- Provide accurate information
- Attend sessions on time
- Use the website lawfully and respectfully
6. Intellectual Property
All content on this website, including but not limited to text, images, branding, and downloadable resources, is the intellectual property of Mind-Body Optimal Performance and is protected by copyright laws.
This also includes any materials provided during or after sessions, such as:
- Client handouts
- Information sheets
- Guides or workbooks
- PDFs, worksheets, or summaries shared by email
These materials are provided for your personal use only and may not be copied, distributed, reproduced, or used for commercial purposes without prior written permission from us.
7. Limitation of Liability
We are not liable for any indirect or consequential damages resulting from the use of our services or website.
8. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of English courts.
9. Changes to These Terms
We may modify these Terms at any time. Your continued use of the website or services indicates acceptance.
Contact
📧 Lydia@mbop.uk
🌐 www.mbop.uk